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Guest Services Representative

Unidine was founded in 2001 with a focus on providing high quality service and an unwavering commitment to scratch food preparation. We focus wholly on providing custom culinary experiences, featuring fresh, from scratch food production with an emphasis on health & wellness. Today, our company has a national presence, yet still dedicated to delivering a unique dining experience to every one of our clients. Along the way, we have remained true to our original mission and we continue to innovate and disrupt the industry with strategic solutions.
Every member of the Unidine team is driven to deliver the highest level of service and shares a belief that our approach to fresh food is fundamentally linked to health and wellness, human interaction, and social responsibility. From this common foundation, we deliver the best food and dining management services in the industry and exceed our customers' and clients' expectations every day, which is why we are looking for the best talent in the industry.
The Guest Services Representative (GSR) position is primarily a hospitality role. The GSR is responsible for all aspects of service to the patients such as retrieving meal selections, checking patient trays for accuracy, meal deliveries, assisting patients with meal set up, and conducting "second rounds" to ensure patient satisfaction. A pleasant personality, showing kindness and respect for the patients, and providing extraordinary services at all times are all essential requirements of this position.
Essential Functions and Key Tasks:
Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the Manager.
Provide assistance to the cook in the preparation and service of meals.
Meet scheduled meal and snack times.
Follow Federal and State long term care regulations and Dietary Department policies and procedures.
Follow cleaning schedules and perform cleaning duties as scheduled.
Assist in arranging tray cards, loading food carts, and serving meals.
Setting up the dining room and serving residents.
Wash and store dishes.
Follow established reporting procedures for the following
Supply or equipment needs.
Any damaged or loose fixtures, flooring, or tiling requiring replacement or repair.
Any unsafe or malfunctioning equipment.
Assist in receiving and storing food and supplies.
Attend in-service educational programs.
Follow defined safety codes while performing all duties.
Follow defined Infection Control procedures.
Understand facility?s fire and disaster plans; follow established procedures during drills and actual emergencies.
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